SACKO Support Helpdesk

Payments & Invoices 2

• What payment methods are accepted?
• When will my payment be processed?

Account Management 3

• Transferring to another Internet or Phone Provider
• What is SACKO’s billing cycle and pro-rata?
• How long will it take for my new service to be setup?

Paperless Fax 3

• How to Receive a Fax
• How to Send a Fax
• What files are supported when sending a fax?

Secure Backup 2

• Where can I download the Secure Backup Application
• Troubleshooting - How to clear cached Directories and Files

Dial Up 3

• How do I access my dial up email online?
• What are the incoming and outgoing mail servers for dial up members?
• What is the Dial Up number for my Account?

ADSL/ADSL2+ Broadband & Naked DSL 4

• What are peak and off peak times and when are they?
• What are the correct Broadband Modem Settings
• What are the incoming and outgoing mail servers for broadband members?
• What type of Broadband can I get?

NBN & Fibre 0

Mobile/Wireless Broadband 4

• How fast will the mobile broadband connection be?
• I get a prompt asking me for a SP Code after setup?
• What setting do I need to connect mobile broadband to 3G Router?
• Where is mobile broadband internet available?

Business Internet 0

Tips, Tricks and Hardware Resources 0

Domains 1

• What is the Domain Transfer Password

Website Hosting 6

• What nameservers do I need to use
• What are the incoming and outgoing mail servers for hosting email accounts?
• How do I access my web hosting email online?
• Website appears to be down or is it just my internet connection
• Outlook 2010 E-mail Configuration Guide

View all 6

Web Design 9

• How to Change the Main Menu of the WordPress Website
• How to Create a New Page in a WordPress Website
• How to Create a New Post at the WordPress Website
• How to Log in to the Admin Area of a WordPress Website
• How to Add a New Simple Product - WooCommerce

View all 9

Managed Wordpress Hosting 2

• How to Access your Website Over FTP
• Accessing your Website's Database

SEO 1

• Improve SEO for Products - WooCommerce

PPC 0

Social Media 0

Internet Phone (VoIP) 10

• Can I call 000 from my Internet Phone (VoIP) service?
• Can I make a call with a Internet Phone (VoIP) service through my laptop?
• Can I move my current telephone number to SACKO’s Internet Phone (VoIP) service?
• Can we have a temp greeting for public holidays?
• Do I get charged for incoming calls?

View all 10

Landlines (PSTN) 3

• Is there a minimum monthly charge?
• What are the rates for regional customers?
• When is the best time to ring an STD number?

Inbound Numbers (1300/1800) 4

• Does it cost us when some one calls our 1300/1800 number?
• What 1300/1800 numbers are available for my new Inbound service?
• What does it cost customers to call a inbound number?
• Why should I purchase an Inbound number?

Mobiles (GSM and 4G) 6

• Can I keep my mobile phone number when transferring to SACKO?
• Change time before diverting to voicemail (Telstra mobile)
• Does SACKO have a pre-paid service?
• How can I access my voicemail?
• What mobile networks does SACKO use for mobile services?

View all 6

Setup Guides 8

• Deleted emails show a line through them in Outlook.
• Apple Mail Setup Guide
• Setup for Apple iPhone
• Setting up a IMAP account on Outlook 2010
• Setting up a IMAP account on Outlook 2013

View all 8

Overview 7

• How do a create a new email user
• How do we access our business email?
• What are the incoming and outgoing mail servers for business email accounts?
• What is the maximum attachment size
• How to Set an Auto-Reply for the SACKO Business Email Service

View all 7

Overview 1

• Storage and Daily Email Limits

Overview 11

• Message Storage and File Limits
• Setup Guide for Outlook 2013/2010 for Windows
• Setup Guide for Outlook 2015 for Mac
• Setup Guide for Outlook 2011 for Mac
• Setup Guide for Apple Mail for Mac

View all 11

Overview 1

• How do I login to SACKO Suite

Reports 1

• Reports FAQ