SACKO Support Helpdesk
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Support:1300 664 186
Billing & Sales
Payments & Invoices
What payment methods are accepted?
When will my payment be processed?
Transferring to another Internet or Phone Provider
What is SACKO’s billing cycle and pro-rata?
How long will it take for my new service to be setup?
Cloud & Software Services
How to Receive a Fax
How to Send a Fax
What files are supported when sending a fax?
Where can I download the Secure Backup Application
Troubleshooting - How to clear cached Directories and Files
How do I access my dial up email online?
What are the incoming and outgoing mail servers for dial up members?
What is the Dial Up number for my Account?
ADSL/ADSL2+ Broadband & Naked DSL
What are peak and off peak times and when are they?
What are the correct Broadband Modem Settings
What are the incoming and outgoing mail servers for broadband members?
What type of Broadband can I get?
NBN & Fibre
How fast will the mobile broadband connection be?
I get a prompt asking me for a SP Code after setup?
What setting do I need to connect mobile broadband to 3G Router?
Where is mobile broadband internet available?
Tips, Tricks and Hardware Resources
Hosting & Web Design
What is the Domain Transfer Password
What nameservers do I need to use
What are the incoming and outgoing mail servers for hosting email accounts?
How do I access my web hosting email online?
Website appears to be down or is it just my internet connection
Outlook 2010 E-mail Configuration Guide
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How to Change the Main Menu of the WordPress Website
How to Create a New Page in a WordPress Website
How to Create a New Post at the WordPress Website
How to Log in to the Admin Area of a WordPress Website
How to Add a New Simple Product - WooCommerce
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Managed Wordpress Hosting
How to Access your Website Over FTP
Accessing your Website's Database
Improve SEO for Products - WooCommerce
Internet Phone (VoIP)
Can I call 000 from my Internet Phone (VoIP) service?
Can I make a call with a Internet Phone (VoIP) service through my laptop?
Can I move my current telephone number to SACKO’s Internet Phone (VoIP) service?
Can we have a temp greeting for public holidays?
Do I get charged for incoming calls?
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Is there a minimum monthly charge?
What are the rates for regional customers?
When is the best time to ring an STD number?
Inbound Numbers (1300/1800)
Does it cost us when some one calls our 1300/1800 number?
What 1300/1800 numbers are available for my new Inbound service?
What does it cost customers to call a inbound number?
Why should I purchase an Inbound number?
Mobiles (GSM and 4G)
Can I keep my mobile phone number when transferring to SACKO?
Change time before diverting to voicemail (Telstra mobile)
Does SACKO have a pre-paid service?
How can I access my voicemail?
What mobile networks does SACKO use for mobile services?
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Deleted emails show a line through them in Outlook.
Apple Mail Setup Guide
Setup for Apple iPhone
Setting up a IMAP account on Outlook 2010
Setting up a IMAP account on Outlook 2013
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How do a create a new email user
How do we access our business email?
What are the incoming and outgoing mail servers for business email accounts?
What is the maximum attachment size
How to Set an Auto-Reply for the SACKO Business Email Service
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Storage and Daily Email Limits
Message Storage and File Limits
Setup Guide for Outlook 2013/2010 for Windows
Setup Guide for Outlook 2015 for Mac
Setup Guide for Outlook 2011 for Mac
Setup Guide for Apple Mail for Mac
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How do I login to SACKO Suite
Help Desk Software